Top 5 Strada Alternatives: Pricing & Features in 2025

In the world of insurance distribution, AI-powered platforms are quickly becoming a vital tool for improving operational efficiency, customer service, and sales performance. Strada, a leading AI phone call platform, has emerged as a key player, offering AI agents that handle sales and service calls 24/7 for carriers, MGAs, and brokers. However, while Strada excels in this space, there are several alternatives that also offer compelling features and competitive pricing in 2025. In this blog post, we’ll take a closer look at Strada and explore the top 5 Strada alternatives, providing key insights on their features, best use cases, and pricing.

What Is Strada?

Strada is an AI-driven platform designed for the insurance industry, helping carriers, MGAs, and brokers scale their operations through automated phone calls. With Strada, users can leverage AI agents to handle both sales and customer service calls, enabling businesses to operate more efficiently, reduce operational costs, and deliver consistent service at any time of day.

Key Features of Strada:

• 24/7 Availability: AI agents handle calls round-the-clock, ensuring no call goes unanswered.
• Sales Automation: AI handles the sales pipeline, from lead generation to closing, boosting conversions.
• Customer Support: The AI agents are programmed to provide high-quality, accurate customer support, reducing the need for human intervention.
• Scalable: The platform is designed to scale according to the needs of the business, from small brokers to large insurance carriers.
• Analytics and Insights: Strada provides in-depth analytics, helping businesses understand call data and optimize their strategies.

Best For:

• Insurance carriers, MGAs, and brokers looking to scale with AI-powered sales and customer service.

Pricing:

Pricing details for Strada are typically available upon request or through a custom quote. However, they are known for providing tailored packages based on the specific needs and scale of the business.

Top 5 Strada Alternatives in 2025

While Strada is a powerful tool, there are several alternatives that also offer similar or even superior features, depending on your needs. Below are the top 5 alternatives in the AI-driven phone call and customer service space:

1. OpenMic: AI-Powered Customer Support for Insurance Industry

Description: OpenMic is a versatile AI-powered platform designed for a wide range of industries, including insurance. OpenMic offers advanced voice bots and analytics to streamline customer service and sales processes. Unlike Strada, OpenMic is known for its user-friendly interface and customization options.

Key Features:

• Advanced Speech Recognition: OpenMic provides highly accurate speech-to-text functionality.
• AI-Based Personalization: The platform personalizes customer interactions based on past data and preferences.
• Lead Generation Automation: OpenMic automates the entire lead generation process, ensuring the right prospects are engaged at the right time.
• Seamless Integration: It integrates smoothly with existing CRMs and customer service platforms.
• Reporting and Analytics: OpenMic provides detailed analytics to improve sales strategies and customer service efforts.

Best For:

• Insurance brokers and MGAs seeking an intuitive and adaptable AI platform with superior customization features.

Pricing: OpenMic offers flexible pricing based on business needs and scale. Typically, a subscription model is available with options for both small businesses and large enterprises. It offers transparent pricing starting from $0.01/minute. Free trials and tiered usage plans available.

For use cases across verticals, explore AI-Powered Phone Services for Small Businesses. Contact OpenMic for a personalized quote.

2. Aircall: Cloud-Based Phone System for Insurance Providers

Description: Aircall is a cloud-based phone system that integrates seamlessly with various CRM platforms and provides teams with advanced features for managing calls, emails, and messages. Though not exclusively tailored to the insurance industry, Aircall’s AI capabilities make it a strong competitor to Strada, especially in managing sales and service calls.

Key Features:

• AI Call Routing: Aircall uses AI to route calls to the right team members, ensuring a quick response to customer inquiries.
• CRM Integration: It integrates with popular CRMs like Salesforce, ensuring smooth workflows.
• Analytics: Aircall provides real-time analytics and reports to help improve sales and customer service performance.
• Mobile & Desktop Apps: Offers apps on both mobile and desktop, making it easy for agents to manage calls from anywhere.
• VoIP Features: The platform supports advanced VoIP features like call recording, voicemail, and more.

Best For:

• Insurance teams that need a cloud-based phone system with easy integration and AI-powered features.

Pricing: Aircall’s pricing starts at $30 per user per month, with higher-tier plans available for businesses that need more advanced features.

3. Talkdesk: AI-Driven Call Center Solution

Description: Talkdesk is an AI-driven call center platform that offers advanced features designed for businesses of all sizes. It can be used in various industries, including insurance, to handle customer service and sales calls effectively. Talkdesk offers a high degree of automation and integration with existing tools.

Key Features:

• AI-Powered Automation: Automates repetitive tasks and integrates with existing workflows.
• Omnichannel Support: Provides support across various channels such as voice, email, chat, and social media.
• AI Virtual Agents: Handles simple customer inquiries and transactions with virtual agents.
• Integration with CRMs and Helpdesks: Offers seamless integration with popular CRMs like HubSpot and Zendesk.
• Real-Time Analytics and Reporting: Provides insights into call performance and customer satisfaction.

Best For:

• Large insurance firms looking for an AI-driven omnichannel contact center.

Pricing: Talkdesk pricing is customized based on the specific needs of the business. It typically starts around $65 per user per month for basic plans.

4. Five9: AI Contact Center Software for Insurance

Description: Five9 offers AI-powered contact center software that supports both sales and customer service functions. It’s a strong competitor to Strada in the insurance space, offering both inbound and outbound call capabilities and robust reporting tools.

Key Features:

• AI-Powered Dialing: Automatically dials numbers, reducing wait times for agents and boosting efficiency.
• Intelligent Call Routing: AI routes calls to the most appropriate agents, ensuring better customer experiences.
• Omnichannel Support: Offers support across voice, email, chat, and social media.
• CRM Integration: Integrates with most major CRM systems, enabling better customer relationship management.
• Cloud-Based System: Fully cloud-based, allowing easy remote work options.

Best For:

• Insurance agencies and carriers that need a complete omnichannel contact center solution.

Pricing: Five9 pricing is customized based on business needs. The cost typically starts at $100 per user per month.

5. Insureon: Insurance-Focused AI Platform

Description: Insureon specializes in providing AI-based solutions tailored specifically to the insurance industry. It automates key processes like sales, underwriting, and claims management, helping brokers and insurers streamline their operations.

Key Features:

• Claims Automation: AI handles much of the claims process, reducing the time required for processing.
• Lead Scoring: Uses AI to score and prioritize leads, increasing conversion rates.
• Policy Management: Automates much of the policy lifecycle, from issuance to renewals.
• Customer Insights: Provides in-depth insights into customer behavior, helping businesses tailor their marketing and sales efforts.

Best For:

• Insurance brokers and companies looking for AI-driven solutions that specifically target the insurance workflow.

Pricing: Pricing for Insureon is available on request. Likely starts around $500 to $1,000 per month. This plan would likely include essential features such as claims automation, basic lead scoring, and policy management for smaller insurance companies or brokers with fewer users.

Conclusion

As we approach 2025, the landscape for AI-powered customer service and sales solutions for the insurance industry continues to evolve. While Strada offers a solid platform with AI-driven call handling and automation, there are several competitors that also bring strong capabilities to the table. From OpenMic’s customizable platform to Talkdesk’s omnichannel contact center, each of the alternatives mentioned above has its own unique features and pricing structures that may better suit specific business needs.

If you’re looking to explore how AI-powered solutions can enhance your insurance operations, consider exploring OpenMic. OpenMic offers a versatile, customizable, and user-friendly platform that can help you scale your operations effectively.

Ready to explore how OpenMic can work for your business? Reach out today to learn more and get started!

‍