The Free  AI Voice Agent For Freshdesk.

Integrating OpenMic Voice AI with Freshdesk, the intuitive customer support platform, helps your business handle customer service calls more effectively while keeping your Freshdesk environment organized and efficient. This integration ensures that every customer interaction is captured and managed for superior service experiences.

Key Features of Integrating OpenMic Voice AI with Freshdesk

• Ticket Automation and Creation
  OpenMic Voice AI can create tickets in Freshdesk based on customer calls, automatically populating ticket fields with relevant information and ensuring proper categorization for efficient handling.
• Multi-Channel Support Integration
  When customers call through different channels, OpenMic Voice AI can consolidate interactions in Freshdesk, providing agents with complete conversation history across all touchpoints.
• Agent Workload Management
  OpenMic Voice AI can distribute tickets among Freshdesk agents based on availability, expertise, and current workload to ensure balanced assignment and optimal response times.
• Customer Satisfaction Tracking
  The AI can update customer satisfaction scores and feedback in Freshdesk based on call outcomes and customer sentiment, helping teams monitor service quality.
• Automation Rules and Workflows
  OpenMic Voice AI can trigger Freshdesk automation rules based on call content, initiating workflows, sending notifications, and updating ticket status automatically.
• Solution and FAQ Management
  The AI can access Freshdesk solutions and FAQs during calls to provide immediate assistance to customers, improving resolution efficiency and customer experience.

See the Integration in Action:

Discover how integrating OpenMic Voice AI with Freshdesk can streamline your customer service operations and enhance service delivery. Book A Demo Now and see how this integration can help your business provide outstanding customer support!