The Free AI Voice Agent For Genesys.
Managing high call volumes in contact centers can overwhelm agents, reduce first-call resolution, and slow workflows. By integrating OpenMic AI with Genesys, organizations can leverage AI voice agents to handle inbound and outbound calls, qualify leads, capture caller information, and push updates directly into Genesys Cloud, enhancing customer experience and operational efficiency.
Key Features & Benefits:
- 24/7 AI Voice Agent Call Handling — Automatically answer customer calls, qualify inquiries, and route critical cases to live agents.
- Seamless Genesys Integration — Push call outcomes, tasks, and client information directly into Genesys Cloud for accurate CRM and contact center records.
- Lead Qualification & Call Notes Automation — Collect detailed lead information and automatically generate call notes for follow-up.
- Custom Conversational Flows — Tailor AI voice agents to your industry, frequently asked questions, and contact center scripts.
- Analytics & Insights — Track call volumes, lead quality, agent efficiency, and engagement metrics to continuously optimize operations.
Never miss a customer call, reduce agent burnout, and improve engagement metrics — all while maximizing your Genesys contact center infrastructure.
See OpenMic AI + Genesys in Action and transform your contact center operations with AI voice agents today.
Genesys
CRM
With OpenMic AI and Genesys, your business can bring Voice AI into customer interactions. Automate calls, capture data, and ensure Genesys stays updated effortlessly.
Let AI Handle Your Phones So You Can Focus on Growth
Start your free trial and see how OpenMic’s AI voice agents can streamline calls, boost conversions, and deliver fast, 24/7 customer service — without hiring more staff.
