The Free  AI Voice Agent For Zendesk.

Integrating OpenMic Voice AI with Zendesk, the comprehensive customer service platform, helps your business handle support calls more effectively while keeping your Zendesk tickets organized and resolved efficiently. This integration ensures that every customer support interaction is captured and processed for better service delivery.

Key Features of Integrating OpenMic Voice AI with Zendesk

• Ticket Creation and Management
  OpenMic Voice AI can create new tickets in Zendesk based on customer calls, automatically categorizing issues and assigning priority levels based on call content and customer needs.
• Agent Assignment and Routing
  When customers call with support issues, OpenMic Voice AI can route tickets to appropriate Zendesk agents based on expertise, workload, and issue complexity for optimal resolution.
• Customer Information Updates
  OpenMic Voice AI can update customer information and interaction history in Zendesk based on call conversations, ensuring support agents have complete context for better service.
• SLA and Priority Management
  The AI can set appropriate SLA timers and priority levels in Zendesk based on issue urgency and customer tier discussed during calls, ensuring compliance with service commitments.
• Knowledge Base Integration
  OpenMic Voice AI can access Zendesk's knowledge base during calls to provide immediate solutions to customers, reducing ticket volume and improving first-call resolution rates.
• Reporting and Analytics Updates
  The AI can update support metrics and analytics in Zendesk based on call resolution data, helping managers track team performance and identify improvement opportunities.

See the Integration in Action:

Discover how integrating OpenMic Voice AI with Zendesk can optimize your help desk operations and customer support efficiency. Book A Demo Now and see how this integration can help your business deliver exceptional customer service!